Answers Made Easy!
MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?
Currently, we offer shipping to Canada. For other countries contact us directly and we can arrange it. International shipping rates will apply. Please note that we will not ship merchandise if we are unable to verify your billing address. International orders may require additional business days for delivery.
I’M HAVING PROBLEMS COMPLETING MY ORDER
Please contact Hope at email@example.com and she’ll be happy to help.
HOW DO I TRACK MY ORDER STATUS?
When your order ships, you will receive an e-mail containing your tracking number. Please note that sometimes this email gets routed to junk/spam so check there if you don’t see if after submitting your order. If you have any questions regarding your order and you created a customer account with A-List Greek you can check the status of your order online. Otherwise you can always contact us at firstname.lastname@example.org.
HOW DO I CANCEL OR CHANGE MY ORDER?
Customer service and quick delivery is our top priority. As such, we move very quickly to process and ship your order. Please contact us and we will do everything we can to accommodate your needs. Sometimes, once an order has been placed, we are unable to make any modifications to the order, including cancellations. If you put an invalid address, your order will ship to that address and will be returned to the warehouse. A new shipment will have to be generated and additional shipping charges will apply.
I WANTED TO ORDER AN ITEM LISTED “OUT OF STOCK” WHAT DO I DO?
If you have an “out of stock” item listed in your shopping cart, email email@example.com to find out if you can still order the item and what the expected ship date will be. A-List makes every effort to keep adequate stock of the items listed on our website.
INCORRECT OR FAULTY ITEMS:
Items that are damaged in transit, break prior to wearing or have a manufacturing defect and are reported to A-List within 30 days of shipment are eligible for exchange. Replacements will be processed upon our receipt of faulty or damaged jewelry or item. Replacement items ship free to customers at A-List’s expense.
Contact firstname.lastname@example.org with any questions you may have regarding returns.
HOW DO I CARE FOR MY JEWELRY?
Please handle your jewelry with care and treat it just like you would fine jewelry. Many of our pieces are delicately crafted and are fragile and, therefore, we recommend you take the following precautions:
- Always remove your jewelry before entering water. Please take off your jewelry before you shower, bathe, or swim.
- Take off your jewelry when using harsh chemicals, using hairspray, applying beauty products or entering extreme heat or cold which could affect the finish and luster.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following forms of payment for online transactions: MasterCard, Visa, Discover, Amex
HOW DO I CONTACT A-LIST?
We want your feedback and we are here to help! You can contact us regarding general questions or comments by e-mail at email@example.com
IS YOUR WEBSITE SECURE?
A-List is committed to protecting your personal information and providing a secure online shopping experience. We use a Secure Socket Layer with industry standard encryption and password protection. This is technology used by online sites to provide secure online transactions.
WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?
No, we value your privacy. We will not share or sell our mailing list or e-mail list to anyone.
IS A-LIST LICENSED TO SELL TO SORORITIES?
Yes, A-List Greek is an “Official Licensed Vendor” of sorority merchandise.
DOES A-LIST OFFER DISCOUNTS FOR BULK ORDERS?
We do! We offer huge savings for sororities and chapters ordering as a group. Savings range from 10%-25% off. Click here for more information
CAN YOU CUSTOM MAKE ITEMS WE NEED FOR RECRUITMENT OR OTHER EVENTS?
Yes, we are customization experts and our custom jewelry program is an easy and fun way to create fashion with heart! Please contact Hope at firstname.lastname@example.org.